Freego FB-20X

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unridden or unused, and in its original packaging. You’ll also need the receipt or proof of purchase of that order. 

A Return Merchandise Authorization (RMA) must be requested from the supplier within 30 days from the date of receipt of shipment. To request an RMA, contact sales@thelumence.com 

​Returns may be rejected at the customer’s cost if items do not meet the above requirements.

For more info check out our Returns and Refunds page.

If you find any products on our store that are selling for at least $100 more than another online retailer, then let us know to match that price.

You will need to have bought the product beforehand, and present us with a screenshot of the listing of the product and the link to it. Once you obtain the screenshot and the link, contact us at sales@thelumence.com.

Once price matched, you are eligible for a refund as shown in our Refund Policy, and you are able to re-purchase the product at a cheaper cost.

Find out more at Price Match Guarantee.