Optibike Argon

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unridden or unused, and in its original packaging. You’ll also need the receipt or proof of purchase of that order. 

A Return Merchandise Authorization (RMA) must be requested from the supplier within 30 days from the date of receipt of shipment. To request an RMA, contact sales@thelumence.com 

​Returns may be rejected at the customer’s cost if items do not meet the above requirements.

Lumence Optibike Argon Warranty Policy
What’s Covered
The Optibike Argon electric bike sold through Lumence is covered under a limited manufacturer warranty for the original owner only. Coverage includes:

The battery is covered for 2 years.

The frame is covered for 5 years.

The electronics are covered for 1 year.

The motor is covered for 1 year.

Brakes are covered by the original manufacturer.

Suspension is not applicable, as the Argon has no suspension.

The drivetrain is covered by the original manufacturer.

Coverage applies to manufacturing defects only. Damage from misuse, improper maintenance, abuse, water exposure (beyond shallow crossings), commercial use, or unauthorized modifications voids the warranty.

Warranty coverage is non-transferable and valid for the original retail purchaser only. Lumence does not cover any labor or shipping outside the continental U.S. after the first 12 months.

Battery Coverage
The battery is guaranteed to retain at least 70% of its original capacity at the end of the 2-year period.

If failure occurs in the first 12 months, full repair or replacement is covered.

If failure occurs after 12 months, a partial (prorated) credit applies.

The battery must be stored and charged according to manufacturer instructions.

Do not charge the battery below 0°C (32°F).

Do not leave the battery fully discharged.

Do not leave the battery connected to the charger long-term.

Do not leave the battery unattended during charging.

Shipping and Support
Lumence assists with all warranty communication.

For covered issues in the first 12 months, Optibike covers domestic shipping both ways for battery service.

After the first 12 months, the customer pays for shipping to Optibike, and the return shipping is covered.

International and non-continental U.S. customers are responsible for all shipping costs.

Note: The Argon’s brakes, drivetrain, and electronics are covered by the original part manufacturers. Please contact our team for help initiating claims with those suppliers.

If you have questions or need to begin a warranty claim, contact our support team. We'll guide you through the steps.